Small and medium businesses
Shops, clinics, offices, service companies, and growing teams that depend on computers, internet, and files every day.
Managed IT Support for Iloilo SMBs
Stop IT Problems Before They Stop Your Business.
We act as your dedicated IT team - monitoring, fixing, and protecting your systems so your business runs without interruption.
Serving businesses across Iloilo City - local support you can call anytime.
Local Iloilo City support
Remote-first response
Clear SLA targets
4
Support plans
24H to 1-2H
SLA response options
Iloilo City
Local support team
Who we help
Built for owners who need IT to just work.
Non-technical decision makers
You get clear recommendations, simple explanations, and honest expectations without confusing technical language.
Teams that cannot afford downtime
We focus on prevention, fast response, and practical protection so your staff can stay productive.
What we manage
Practical IT support before problems become business interruptions.
Most businesses call IT only after something breaks. Cyber Packets uses monitoring, alerts, maintenance, and guided support to reduce risk early.
Proactive monitoring
System health checks, issue alerts, antivirus monitoring, and maintenance for daily reliability.
Remote-first support
Common problems are handled online during business hours, helping your team get back to work faster.
Backup and recovery support
Daily cloud backup monitoring is available on Standard, with assisted file recovery support on Premium.
Security upgrades
Premium adds advanced endpoint protection, ransomware protection, policy controls, and patch management.
Managed IT plans
Choose the support level that matches how much your business depends on IT.
Start lean, then upgrade as your team, systems, and risk grow.
Micro
Entry-Level IT Protection
PHP 3,500 / month
Best for 1-5 users taking their first step into managed IT.
Up to 2 devices included- Basic antivirus protection
- System health checks
- Remote support for common issues
- Basic system updates and maintenance
24H best-effort response
Basic
Reliable Daily IT Support
PHP 5,500 / month
Best for 3-5 users who rely on computers every day.
Up to 3 devices included- Continuous system monitoring
- Managed antivirus across devices
- Extended remote IT support
- Basic network troubleshooting
8 business-hour response
Standard
Backup, Network & Priority Support
PHP 7,500 / month
Best for 5-8 users where data and uptime are critical.
Up to 5 devices included- Daily cloud backup monitoring
- Backup alerts and reporting
- Monthly network health check
- WiFi security audit and priority support
4 business-hour response
Premium
Advanced Protection & Dedicated Support
PHP 11,500 / month
Best for mission-critical operations that cannot afford delays.
Up to 8 devices included- Advanced endpoint and ransomware protection
- Backup plus assisted file recovery
- Network optimization and account management
- One on-site visit per month up to 2 hours
1-2 business-hour response
Enhance Your IT Protection
Optional Add-Ons for stronger reliability, security, and recovery.
Six services. One trusted IT partner for your business.
Clear, simple add-ons you can understand — no confusing tech, just practical protection for your business.
Backup & Data Protection
PHP 1,500 / device / month
Daily automatic backups for business-critical files with secure cloud storage and recovery support.
Storage usage is monitored.
Additional storage costs may apply if usage exceeds normal business needs.
- Daily automatic backups
- Secure cloud storage
- File recovery support
On-Site IT Support
PHP 1,500 / visit up to 2 hours
On-site support is not included in standard plans and is billed separately when required. This applies to all services that require physical inspection, hardware access, or on-site recovery.
Each visit covers up to 2 hours. Additional time or unrelated issues may require a separate session or booking.
Network & WiFi Optimization is handled as a separate one-time service.
- Hardware troubleshooting
- Physical inspection
- PHP 800 per additional hour
Network & WiFi Optimization
PHP 5,000-10,000 one-time
Improve internet stability, WiFi coverage, and router security so your team stays connected.
- Internet stability review
- WiFi coverage improvement
- Secure router configuration
ISP Management
PHP 2,000 / month
We coordinate, follow up, and escalate internet provider issues so you do not have to chase support tickets.
- ISP coordination
- Issue tracking
- Escalation follow-ups
Business Continuity
PHP 4,000 / month for up to 2 devices
Full system image backup with weekly schedule using client-provided external storage.
Recovery requires on-site support and is billed separately.
Service is provided on a best-effort basis depending on backup integrity and hardware condition.
- System image backup
- Recovery assistance
- PHP 800 per extra device/month
Password Security Management
PHP 450 / user / month
Secure password vault setup with encrypted storage and team sharing. Includes onboarding. Ongoing management is subject to fair usage limits.
- Encrypted password vault
- Safer credential sharing
- User onboarding included
Premium Add-On
Enterprise Cloud Disaster Recovery
Recovery is performed on a best-effort basis. Success depends on backup integrity, system condition, internet connectivity, and third-party provider performance. Cyber Packets does not guarantee full restoration in all scenarios.
Ask for DR Assessment
Best for devices that cannot afford long downtime.
Base price
PHP 3,000
per device / month
Included storage
200GB
per enrolled device
Extra storage
PHP 5/GB
per month
On-site recovery
PHP 2,000
per visit up to 2 hours
What is included
- Initial full system image backup
- Automatic incremental backups every 3 days
- Monthly full reset for backup chain health
- Monitoring, alerts, reports, and backup checks
Recovery is best-effort and depends on backup integrity, system condition, connectivity, and third-party provider availability.
Transparent scope:
Hardware, software licenses, major network redesigns, excess cloud storage, third-party delays, and out-of-scope on-site work are billed separately when applicable.
Quick comparison
Clear expectations from day one.
Feature
Micro
Basic
Standard
Premium
Response time
24 hours
8 hours
4 hours
1-2 hours
Resolution target
Best effort
24-48 hours
24 hours
Same day target
Support type
Basic remote support
Extended remote support
Extended remote support
Priority remote support
On-site support
Add-on only
Add-on only
Add-on or bundle
1 visit/month
How it works
Simple onboarding, steady support.
Free consultation
We learn your current setup, pain points, number of users, and business priorities.
IT assessment
We check devices, internet, network, backups, security posture, and support risks.
Plan recommendation
You get a clear plan matched to your team size, downtime risk, and budget.
Managed support
We monitor, maintain, respond, and guide improvements as your business grows.
Before you decide
Important notes explained plainly.
Are plans remote or on-site?
All plans are remote-first. On-site support is a paid add-on for Micro, Basic, and Standard. Premium includes one on-site visit per month up to 2 hours.
Are SLA times guaranteed?
SLA targets define response objectives during business hours. Complex issues, third-party providers, or client-side delays may affect timelines.
Can Cyber Packets prevent every cyberattack?
No provider can guarantee 100% prevention. The goal is to reduce risk, improve protection, respond faster, and make your business more resilient.
Which plan should I start with?
Micro or Basic fits smaller teams. Standard is recommended when business files and network reliability matter. Premium is best when downtime directly affects revenue.
Ready to get protected?
Book your free consultation and IT assessment.
Talk to a local Iloilo IT support team that explains options clearly and helps you choose the right plan.